State Farm® Insurance Agent Luigi Damian

"Unprofessional and Poor Service from Kathy and the Team I had a very disappointing experience with Kathy. Unfortunately, Kathy was unprofessional and unresponsive even before we signed up with their office. She promised excellent customer service, assuring us that if we ever needed anything, we could easily get in touch with her, and she would handle everything. Sadly, that was far from our experience. Our policy includes towing coverage, and when I needed my vehicle towed, I had to pay out of pocket. I reached out to Kathy for assistance, and instead of helping directly, she simply gave me the claim adjuster’s contact at State Farm. I had to follow up with him myself to get reimbursed, which added unnecessary hassle. We also decided to add a personal policy, and shockingly, it took her four months of back-and-forth communication to reinstate it. Additionally, when we traveled out of the country, I spoke with Kathy about switching to liability-only coverage to reduce our premium for that month. She said this would result in a credit on our account, but that credit never appeared. To add to the frustration, we asked Kathy to remove one of our vehicles from the policy. She told us she would get to it when she had time, and it took her six days to finally remove the vehicle. This delay was unacceptable. There was also a time when she hung up the phone on me, which was incredibly unprofessional. I’ve had insurance for over 25 years and have never experienced such poor customer service. When I asked to speak with Luigi, thinking things might improve, I was disappointed to find the same unprofessional behavior. Overall, my experience with this office has been frustrating and unprofessional, and I would not recommend their services to anyone."

"Luigi was very helpful and friendly. She responded quickly and was able to get what we needed same day."

"Great service, would recommend anyone to Luigi for any insurance needs. Great staff too, always is really helpful and answered questions I've had. State farm took really good care on my claim. Nice local branch in everett."

"I have had MANY State Farm agents in my 52 years of uninterrupted coverage, from age 16 to my current age, 68. I can say WITHOUT reservation that Luigi Damian has far and away been my best agent ! She REALLY works FOR You ! I have personally experienced (more than once) how effectively and creatively she has taken care of my needs over many years. She (and her staff) are such a pleasure to work with !!!!!!"

"Called Monday,reached a gentleman working from home. I wanted to meet with Luigi but she was not available as she would be working from home for two weeks. He said he would message her to see if a meet up was possible. I thought I would hear from one of the two on Tuesday nope . Wednesday after chemo I stopped by the office just after 1:00pm, doors locked with the little clock saying return time would be 2:30pm. Damn really?"

"Alina was absolutely amazing, the team that Luigi has at State Farm is by far the best I have ever dealt with. I moved back to Washington last month and I knew who I was getting to be my team 100% Luigi Damian State Farm if I could give them 10 stars I would, I have talked and gotten quotes from other agencies but none treated me like family like the team Luigi has. If you want the best team and great deals definitely speak with Alina or anyone for that matter at Luigi State Farm they are my insurance team I would go to and you should to if you want the best."

"Great service. Highly recommend!!!"

"Love Alina, she remembered me and helped me out a lot. I love and trust State Farm, I’ve been with them several times. The only reason I didn’t give 5 stars is because there are newer insurance companies with lower prices but I trust State Farm so I went with them."

"Alina was very friendly and extremely helpful. Truly appreciate her and her willingness to help us covered with insurance. Highly recommend Alina and her crew for your auto & rentals insurance."

"Excellent customer service. Very helpful and explained all the options. Saved a ton of money highly recommend"

"Alina and Luigi were very helpful as I was exploring new policy options. Alina was armed with information and was extremely patient and efficient with the process/myself. Highly recommend!"

"I appreciate great customer service, quick responding in time of need and the staff is very friendly."

"Luigi and her staff didn't respond to multiple attempts to contact them over several weeks to change my policy. If you need a responsive agent, look elsewhere. I am no longer with her office because of this, and they have records showing that I was previously with them, so the response is quite misleading"

"Luigi and her team are the best around! Any time I’ve needed them they were right there to assist me."

"Alina, Always goes above and beyond to get you a competitive quote and pays attention to making sure you are getting an ‘apples to apples’ comparison. She is attentive and quick to respond as well."

"Made getting insurance for my new car a breeze and kept the cost low with great coverage!"

"Will cancel your policy over a speeding ticket and hitting a deer…. 1/10 will not use ever again."

"She was very nice I really liked how she took care of me"

"All I wanted was an auto quote and my experience was very positive, easy and quick!"

"Luigi Damian agent is the best of services. They are very helpful and friendly. I recommend everyone should join they business. Thank you so much to Luigi and her teams."

"Working with Alina and team was easy as pie. She provided amazing customer service, answered all my questions, and stayed patient with me while I looked into other options. I never felt pressured or rushed to make a decision. After making the switch, I've realized how comforting it is having a local agent to talk with that truly understands my needs."

"Luigi From State Farm Insurance was amazing! A wonderful person to speak with . It is a super refreshing experience to be able to talk with a person who really wants to help you and answer every question you might have . I couldn’t recommend it enough please give them a call you won’t regret it !"

"She’s an awesome! I am impressed how she processed with my first opening policy for the first time smoothly! Ask for Alina! You won’t be disappointed. :-)"

"Super helpful and professional. They were able to get the insurance on my car really quick and everyone was super informative as well."

"My whole family switched over from Allstate and we are now saving so much more money thanks to the help of Alina. Alina was not only very attentive but was able to help us get good coverage that fits right into our budget. She was also a very fun agent to talk to, all the other agents that I have ever spoken to were very bland and boring, but Alina was very Bubbly and sweet. If you want a quote from this office ask for Alina!!!"